CASE STUDY | 12 MINUTE READ

Connectivity Provider Constl Unifies Digital Infrastructure with Liferay

Constl launched a Digital Infrastructure-as-a-Service (DIaaS) B2B portal built on Liferay DXP, delivering real-time visibility, self-service, and operational transparency.
Image
Logo
500+
users across internal teams and customers
20-30%
reduction in assurance process effort and resolution time
1
touch customer onboarding through the platform
Outline
Jump to Section
Outline
Jump to Section

Key Takeaways

  1. One unified platform for B2B connectivity services
    The new DIaaS portal called Krypton provides customers and internal teams with one secure solution to manage services, performance, routes, SLAs, tickets, and billing, replacing fragmented system landscapes.
  2. APIs connect systems without disruption
    Krypton connects operational and business systems through APIs, giving customers and teams real-time visibility and control – without changing existing back-end systems.
  3. Self-service reduces operational friction at scale
    Customers independently track services, performance, outages, and tickets, reducing manual interventions and operational overhead.
  4. Enterprise-ready foundation for AI-driven operations
    A unified Customer 360 view enables AI-led insights into service health, usage patterns, risks, and performance trends, supporting proactive decision-making.
  5. Scalable, multi-tenant design lowers long-term TCO
    Multi-site and tenancy capabilities allow Constl to support multiple customer segments and solutions on a single platform while maintaining flexibility and cost efficiency.

Background

Constl is a Digital Infrastructure-as-a-Service (DIaaS) provider that designs, builds, and operates a high-capacity, ultra-low-latency fiber network across India. Serving hyperscalers, telecom operators, data centers, and large enterprises, Constl focuses on delivering neutral, carrier-grade connectivity solutions with high reliability and performance.
Liferay Solutions
Ready to see what Liferay can do?
Content Management
Employee Portals
Intranets

Challenges

As Constl scaled their network and customer base, existing operating models struggled to keep pace with increasing complexity and customer expectations.
  1. Fragmented customer and partner experiences
    Service information, performance data, and support workflows were spread across multiple systems, limiting visibility and consistency.
  2. Manual, legacy-driven operational processes
    Swivel-chair workflows and homegrown processes increased operational cost and slowed service delivery and issue resolution.
  3. Limited customer transparency and control
    B2B customers lacked real-time insight into service performance, routes, and SLAs, restricting proactive monitoring and decision-making.
With Liferay, we accelerated Krypton’s DIaaS platform development, launched customer journeys ahead of time, and built the foundation for AI-led network operations.
Aman Sharma,
CIO/CDO, Constl
Image

Implementation

Constl implemented Krypton on Liferay DXP in phases, following an agile approach that allowed teams to move quickly while keeping the platform secure and scalable. The project started with discovery and architecture design, where key user groups, customer journeys, and a multi-tenant setup were defined. From there, the team established the core portal capabilities, such as user management, access control, and modern APIs, to create a consistent experience for both customers and internal teams.

Next, Krypton was connected to Constl’s core operational and business systems, bringing together service inventory, network performance, route information, order management, support ticketing, and billing in one place. This ensured that all users were working with the same up-to-date information.

Finally, custom data models, dashboards, and workflows were created to match the needs of different roles, including customers, network operations teams, customer success managers, and field teams. After thorough performance testing and security checks, the platform was rolled out in stages, with onboarding supported by Constl’s teams and their implementation partner, Aixtor Technologies.

Image
Image

Results

With Krypton live on Liferay DXP, Constl moved to a digital-first way of working that makes it easier to scale, improves transparency, and increases day-to-day operational efficiency.

  1. One place for customers and teams to work
    Customers and internal teams now use a single login to see services, performance data, support tickets, and commercial information, with views tailored to their roles.

  2. More self-service, less manual work
    Customers can track services and manage support requests on their own, which reduces manual handling and helps issues get resolved faster.

  3. A scalable platform for growth – without rising costs
    The platform is built to support more customers, regions, and services without increasing operational costs at the same pace.

What’s Next

Constl plans to continue building on Krypton as the central digital platform for their DIaaS offering. With Liferay DXP as the foundation, the focus will shift toward deeper AI-driven insights and predictive analytics to help customers and internal teams anticipate issues, optimize performance, and manage service levels more proactively.

Future enhancements also include expanding marketplace and partner ecosystem capabilities, increasing automation across service provisioning and assurance, and further improving personalization and self-service journeys for enterprise customers. Liferay’s composable, headless-ready architecture gives Constl the flexibility to evolve the platform continuously without disrupting existing customers or operations.