Organization

CNP Assurances is a member of the Caisse des Dépôts Group. It is the leading personal insurer in France and the 6th in Europe. CNP Assurances covers 14 million policyholders with life, savings and pension insurance, and 27 million with personal risk and protection policies. CNP Assurances employs 4,800 people worldwide. For 160 years, CNP Assurances has offered a full range of savings, pensions and personal risk insurance accommodating the needs of individuals and constant market changes. Its products are marketed through long-standing partnerships, in particular in France with Caisse d'Épargne and La Banque Postale.

The CNP Assurances Innovation and IS Impact Assessments team was created in 2011 to come under its Programmes and IS Department.The extremely flexible team of four is responsible for responding to the many and various demands of the different business units as well as from the Programmes and IS Department. In order to do so successfully, the team has created, developed or integrated only open-source solutions which are recognized, flexible, efficient and scalable. During a project's lifecycle, the team communicates with its internal "customers" by suggesting tailored, flexible project management practices. However, it also welcomes customer feedback.

It is with this background that CNP Assurances chose Liferay in 2009. A number of projects were considered, including one on the CNP Assurances products and processes knowledge-base.

Challenge